How to reach us
- Support email
- support@resto.sa
- Support hours
- Sunday to Thursday, 9:00 to 18:00 Saudi time (GMT+3).Email is answered within one business day. Anything that arrives outside support hours is answered on the next business day.
- What to put in your message
- Tell us the restaurant and branch, the order or invoice number if the problem is about an order, roughly when it happened, and a screenshot if you have one. That turns a thread into a single reply.
Frequently asked questions
How do I pair a device with the point of sale?
In the restaurant panel open Settings, then the Printer tab, and add the device with its IP address and port (usually 9100). Both are printed on the test page the printer itself produces. A phone or tablet till pairs by signing in with the same restaurant account; the device then appears in the list.
The printer will not print. What now?
First check that the printer and the till are on the same network and that the IP address in Settings is still the one the printer has — many networks hand out a new address after a restart, so reserve a fixed one on the router. Print the printer test page to confirm the address and port, then use the test print on the printer settings page. Blank or clipped receipts usually mean the paper width in Settings does not match the paper in the printer.
I forgot my password. How do I get back in?
On the sign-in page choose "Forgot password?" and enter your email; you will get a link to set a new password. The link expires, so request a fresh one from the same page if it has. If the message does not arrive, check the spam folder — and if you no longer know which email the account uses, write to us from the account address and we will help.
The tax invoice is missing, or has no QR code
An invoice is issued as a tax invoice with a QR code only when the branch has a registered VAT number. Open Settings, then ZATCA settings, enter the VAT number and pick the phase your establishment is on. A branch selling without a VAT number issues a customer receipt rather than a tax invoice — that is by design, not a fault.
A customer did not get their loyalty card, or it will not save to the wallet
The customer gets the card from the restaurant's join page, then opens the card link to add it to their phone wallet. If the verification code never arrives, check which verification method the loyalty settings are set to (email or message) and that the details the customer entered are right. If the card was added but its balance looks stale, opening the card once on the phone re-syncs it.
How do I renew the subscription or change plan?
In the restaurant panel open the plans and subscription page and pick the plan or term you want; an upgrade takes effect as soon as payment is confirmed. If a subscription lapses, your account and data stay exactly as they were and service resumes on renewal. For invoices or bank-transfer payment, write to the support address below.